Kristen Kerr, MBA
Professional info
I am passionate about digital marketing and improving customer experience by analyzing data and implementing new creative strategies.
Specialties: digital marketing strategy, social media community management, marketing analytics, cross-functional problem solving, project management, brand identity and value, creative direction, logistics and event management.
Work experience
Dell, Product Marketing Advisor
2016 - 2018
E-Commerce
• Increased Ergotron’s units 100% y/y, revenue 187% y/y, and brand store visits 256% q/q in FY17.
• Developed roadmap for new product launches and promotion campaigns on Dell.com.
• Analyzed e-commerce metrics to identify opportunities for revenue, margin, conversion, and visits.
Digital Marketing/Merchandising
• Collaborated with cross-functional teams to promote 3rd party vendors in social, affiliate, and e-mail.
• Built and controlled 3rd party online brand stores, product pages, and cross-merchandising on
Dell.com for Canon, Dell Memory, Ergotron, Linksys, McAfee, and Western Digital.
• Aligned product descriptions and merchandising with SEO strategy across Dell.com.
Account/Brand Management
• Managed brand relationship for Dell.com, meeting bi-weekly and quarterly with brands.
• Pitched market development funds programs to brands in correspondence with the marketing team.
• Maintained 100% of portfolio retention with accounts for 1.5 years.
Project Management
• Spearheaded and lead a project that added 8,000+ keywords to 20 brands during FY17Q2.
• Devised a new system to manage the marketing merch tiles across electronics and accessories
category in FY17Q1.
• Presented at team and executive levels, trained 12 new team members.
Austin Technology Council, Account Marketing Manager - Membership Services
2015 - 2016
Customer Loyalty/Account Management
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Achieved a 78% renewal rate of 280-member technology and life science companies in FY15.
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Expanded Renewal pipeline and introduced new lead generation pipeline for Austin Tech companies.
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Designed and launched loyalty program increasing overall member satisfaction and retention.
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Chaired partnership with the Austin Chamber of Commerce and the City of Austin.
Event Management
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Planned and executed logistics for Battle of the Bands, with +300 people in attendance. Lead marketing for the event through email campaigns and social media.
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Oversaw ATC SXSW Gateway event, +800 in attendance. Produced all email campaigns and social media marketing for the event. Coordinated talent, venue, security, sponsors and caterers.
Digital Marketing
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Orchestrated and executed weekly/monthly CRM email marketing campaigns in Salesforce.
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Pioneered and engineered Twitter strategy, increasing followers 10% to 11K during FY15.
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Restructured event and brand messaging strategies for Facebook, LinkedIn, and Twitter.
Prime PR, Marketing & PR Internship
2014
PR
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Customized communication strategy targeted at tech industry media.
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Formulated PR Highlights, which showcased public relations coverage to clients.
Cadwell Laboratories, Sales Specialist
2012-2014
Sales
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Increased national sales of neurophysiology equipment, $1 million during FY13.
B2B Account Management
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Structured continual deals with channel partners by maintaining excellent relationships.
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Negotiated prices, contract terms, warranties, delivery dates, and payments.
R.D. Merrill, Leasing Consultant
2011-2012
Advertising
• Strategized SEO in creating online advertisements for available units.
• Monitored market conditions, innovations, competitor’s offerings, revenue forecasting.
Sales/Loyalty
• Influenced buyer’s decisions during inspections of property, advised on suitability and value.
• Established and implemented leasing goals, performed background check ups, and presented
properties to customers.
• Managed overall tenant relations, including promoting overall tenant satisfaction.
• Completed all lease forms for new residents or renewals, and collect all rent, deposits, &
applications fees.
• Coordinated and planned at least six resident events per year.
Heffner Management, Marketing Coordinator Internship
2010
Account Management/Marketing
• Established and fostered productive CRM with current and prospective models.
• Coordinated and organized meetings for potential accounts which led to model bookings.
• Collaborated with cross-functional teams on potential leads, brand direction, and daily updates.
• Successfully planned logistics for national and international models in fashion shows.
• Researched competitive markets and services by identifying and evaluating characteristics, and
advertising.
Education
MBA in Digital Media Management
St Edwards University
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Co-founder and Chief Marketing Officer of the MBA Student Association (2014-2015)
Bachelors in Business Administration, Marketing
Seattle University
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Seattle University Marketing Club
Skills
Digital Marketing Strategy
Email Marketing
Project Management
Public Relations
Cross functional problem solving
SEO
Social Media Marketing
Market Research
Event Planning
Programs
Salesforce
Google Analytics Certified
Microsoft Office Suite
Tableau
Bright Edge
InDesign
SharePoint
WordPress
OneDrive
Omniture/Adobe Analytics
Photoshop
Bazaarvoice Workbench
2010 - present
2010 - present